Billing Policy
On-going services, including website hosting, website promotion and domain name registrations are billed in advance. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file until the account is terminated by either party.

Accounts that are unpaid thirty (30) days past their monthly renewal date will be suspended until payment is received. A reactivation fee may apply. All checks returned for insufficient funds will be charged a NSF fee of $25.00. Phoenix IT Solutions, L.L.C. reserves the right to remove Web pages from viewing on the Internet until payment is made.

Cancellation & Refund Policy
Cancellations of service renewals for on-going services must be made either by e-mail to or by phone before the end of the current service period. Requests received after the end of the current service period will be treated as cancellations during a service period and be handled as indicated below.

Cancellation of service during a service period must be made either by e-mail to or by phone. Refunds will be issued for any unused portion of the pre-paid service.

Fees are nonrefundable domain registrations.

All refund requests must be made in writing either by email to, fax or regular mail within thirty (30) days of time of service.

Service termination due to violation of policy will not be refunded.